Shipping policy
Last updated: 11 July 2026
VERANOAUTO is operated by Plus Social Pty Ltd trading as VERANOAUTO (ABN +61 7 3103 2034).
Dispatch time
We aim to process and fulfil orders within 48 hours and dispatch on the next business day. During peak periods (e.g., Christmas, major promotions, or courier delays), dispatch and delivery timeframes may be longer.
Shipping costs
We currently ship to Australia, New Zealand, Canada, United States and internationally.
United States
- Orders under $100 : Flat rate shipping fee of $6.90
- Orders over $100 : Free Shipping
Australia
- Orders under $100 : Flat rate shipping fee of $6.90
- Orders over $100 : Free Shipping
New Zealand
- Orders under $100 : Flat rate shipping fee of $6.90
- Orders over $100 : Free Shipping
Canada
- Orders under $100 : Flat rate shipping fee of $6.90
- Orders over $100 : Free Shipping
European Union ( all member states)
- Orders under $100 : Flat rate shipping fee of $6.90
- Orders over $100 : Free Shipping
International (other regions)
- Orders under $100 : Flat rate shipping fee of $6.90
- Orders over $100 : Free Shipping
Delivery timeframes
Most orders are dispatched within around 10 business days. Delivery time after dispatch varies by destination and carrier. Delays can occasionally occur due to high demand, bulky freight handling, customs processing (for international orders), or carrier/supply factors outside our control. If your order is significantly delayed, contact us and we'll provide an update and appropriate options.
Customs, duties & taxes (International orders)
International orders may be subject to customs duties, import taxes, or fees imposed by the destination country. These charges are the responsibility of the customer and are not included in the order total at checkout.
Tracking
We use two carriers in our delivery network — a courier for linehaul and Australia Post (for domestic AU orders) or relevant international partners for final delivery in many cases. Because multiple carriers may handle the parcel, tracking scans can sometimes appear delayed or update intermittently.
If your tracking has not updated for several business days, contact us at hello@veranoauto.com and we'll help.
Address accuracy
Please ensure your delivery address is correct at checkout. If an order is returned to us due to an incorrect or incomplete address, we may need to charge a re-shipping fee to resend the parcel.
Lost, delayed, or damaged parcels
If your parcel is significantly delayed, arrives damaged, or appears lost in transit, contact hello@veranoauto.com with your order number. We'll work with the carrier to investigate and, where appropriate, arrange a replacement or other remedy.